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#Power express

Our awards are happy customers.
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really low hold time

I liked the fact that they took the time to write down my previous usage and go over a couple of plans, trying to save me the most money.
- Resident from Missouri City

The online chat was very helpful in answering my concerns and questions.
-Resident from Sugar Land

I experienced great customer service from the gentleman I spoke with. I am a first time home buyer who had no idea how to set up a plan, so we came up with one to fit me.
- Rusty J

I don't particularly find it self-explanatory or straightforward to select a power provider because of all of the hidden fees and varied pricing by consumption. The team member I spoke with walked through my options and helped me select the right plan for me, keeping low-cost as my priority.
- A. Patel

The information of the plan was explained plainly, in a straightforward manner, and was easy enough to understand for me to make a comfortable decision. I am very pleased with the customer service.
– Resident from Elgin

We were impressed with the honesty of your representative, because other companies were misleading about how the cost varied by usage.
– PL

My agent was amazing and did everything he could to help me! Promote him before he finds something better!
- Melissa.

I had tried 3 different companies before I found Power Express and I must say the agent was very helpful, and our HOA is extremely pleased with his efforts and very happy with the results.
- Bill Carlson

Above and beyond! Found the best plan and the best price than anywhere else. The associate was more than helpful, easy to speak with. No run around and straight forward. My bill is simple to read. Happy to be a customer!
- Resident from Spring

Being new to the state of Texas, where electricity is deregulated, and trying to find an electricity plan among the many options was incredibly difficult. I used the website ( and I called a couple of providers before speaking to Doug at Power Express. Doug was knowledgeable, professional, and extremely personable. He went out of his way to explain how it worked here in Texas. He was patient and overly honest. In the end, with just fractions of cents being the difference between providers, it was Doug's representation of himself and the company that made my decision. I feel completely at ease with my choice and am happy to have Doug and the rest of the Power Express team there for me if I need them!
- Matt F.

It was simple to sign up, live chat is helpful when I needed help
- Resident from Houston

I particularly enjoyed the Live Chat feature and found the agent extremely helpful.

I'm very impressed with the customer support. They got me signed up and helped me set up an online account. Very knowledgeable about the products and services. It's very rare to be able to call and speak to someone who is so willing to help. I also thought the on line chat with Crista was very helpful. She didn't try to sell me more than I needed. I appreciate that.
- Resident From Houston

Great plan with the fixed rate. Very good customer service.
- Resident from Spring

The service was helpful and honest and I appreciated that.
- John C.

They made it easy for me by explaining all of the different plans and prices, giving pros and cons for each, and she took the time to analyze my bills from previous company. They were so very pleasant to deal with, and the agents were the reason I picked Power Express!
- Chong

Your Agents are great! They answered every question, and I really felt like he cared about helping me save money and choosing the best option for my family! This has probably been the best customer service I've ever had!
- Courtney

The representative was very personable, polite, and committed to satisfying my needs. Great job on his part.
– B. Martin

Great customer support! Representative was very helpful, extremely polite, and very personable. I truly appreciated the experience.
- Resident from Denton

I investigated companies online and like your low complaint rating. It seems like you treat customers right. I also like the pricing.
- Richard M.

I actually chatted with a guy several times on your website and that helped tremendously. You guys have great customer service.
- Rick Y.

Well defined products, good customer service (online chat), great pricing. Nice online platform, as well as an online payments option.
- AJ Houston

So far they have made signing up and transferring service a breeze, and I appreciate the quick responses to emails, chats, etc.!
- Ellen E.

They was extremely knowledgeable and perceptive about our energy needs according to our energy usage. He guided me through each step of the renewal process, and made past year comparisons to help us comprehend our actual savings, as well as gain an approximation of what our future bills may look like. Great representative!
- MM in Houston

I chose Power Express because of the minimal complaint rating it had. The process for a new application was very simple, and I am very happy I chose this company.
- Brandon D.

The transaction was easy and simple; the technician was fabulous and helpful. Thank you!
- Laura S.

As a first time electricity shopper, we had a number of questions that Power Express patiently walked us through. A nice surprise was how professional and courteous they are, with no annoying hard sales tactics – just helpful responses.
- George, The Woodlands

Deregulation is very confusing. My sales rep guy was excellent, and made it simple after all. Thanks so much.
- Flint

It was extremely simple to sign up, and the representative on my chat box was very helpful and friendly. She answered my questions and was ready to assist if I had a problem enrolling.
- Diana P

As a new resident in Texas, understanding how to shop for electricity was difficult. However, the representatives were very helpful in explaining what we needed, and they also provided a great rate.
- Lewisville

You guys were so helpful! Thank you! My rep was informative and helpful, too! Despite all of the interruptions of my children. She took her time to help!
- Resident from Pflugerville, TX

Wonderful customer service! I had to call to change my address, and it was a breeze! The representative took care of everything.
- Joshua Cooper

Our Customer Promise

Switching energy providers can sometimes be a traumatic experience. A lot of companies make unsubstantiated claims of great customer service with many hidden fees and usage charges. At Power Express, we guarantee to:

  • Be completely transparent about our prices.
  • Have timely, accurate and seamless problem resolution within (2) business days.
  • Treat every customer with respect and integrity.

We feel so strongly about our service and treating customers with respect, that we will give you a $30 Visa Gift Card if we fail to abide by any of our three guarantees.

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